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Terms & Conditions

Terms & Conditions

TERMS OF PAYMENT

All bookings made online through Iceland All Seasons website, require a full payment at the time of booking. All our prices are charged in euros. We reserve the right to increase prices already quoted or published without notice in the event of a currency fluctuation, government taxes, or any other cost increase that are beyond the control of Iceland All Seasons.

PLEASE BRING YOUR VOUCHER

After your booking is confirmed, you will receive an email with the details of your booking and services purchased (as PDF document). Please print this document and keep it with you as this will be your proof of payment and a voucher during your visit in Iceland.
Please check all details on your confirmation carefully to ensure they are exactly as you requested. In the event of discrepancy, please let us know immediately by sending an email to info@allseasons.is as it may not be possible to change your booking at a later stage.

COMPLAINTS

If, for any reason, you are not satisfied with the service provided by any of our associates, please bring this to the attention of the operator during your event as you can be assured that they share our values of customer service and are as committed as we are to provide excellent services. Please therefore give them the chance to respond to your complaint during your stay. If your complaint cannot be resolved locally, please contact us within 30 days of your departure, should you wish to pursue your complaint with Iceland All Seasons.

CANCELLATION – BY ICELAND ALL SEASONS OR ASSOCIATES

Iceland All Seasons and its associates reserve the right to cancel or alter tours, their content, routes, itineraries or timetables, should the necessity arise, based on availability, demand, weather or logistical concerns, or due to safety considerations. This may occur with little to no notice to the participant, however Iceland All Seasons and associates are committed in communicating any changes to scheduled activities at the earliest possible time. We do our upmost to find the best solution for any changes or cancellations in activities and may offer alternative tours or activities if possible. A full refund is offered when tours are cancelled by Iceland All Seasons or associates.

CANCELLATION – BY PARTICIPANT(S)

All cancellations must be made in writing and send by email to info@allseasons.is
In order to cover expenses and costs that may occur by booking with us and in conformity with business practices within the Icelandic travel industry, Iceland All Seasons reserves the right to charge cancellation fees to participant(s) as follows:

DAY TRIPS & ACTIVITIES

The following cancellation charges may apply when a day trip or activity has been booked with Iceland All Seasons, based on time of cancellation:
More than 72 hours prior to arrival: 15%
Between 48 and 72 hours: 50%
Less than 48 hours: 100%

MULTIBLE DAYS / PACKAGE / CUSTOM / PRIVATE / GROUPS / SELF-DRIVE / – TOURS

The following cancellation charges may apply when a package tour has been booked, based on time of cancellation:
More than 60 days prior to arrival: 10%
Between 30 and 59 days: 25%
Between 15 and 29 days: 50%
Between 8 and 14 days: 75%
Less than 7 days: 100%
In some cases cancellation policies can be more flexible when you are booking a tour with Iceland All seasons that is operated by any of our associates. Therefore we highly recommend that you contact us by sending an email to info@allseasons.is to check if singular tours offer a more flexible cancellation policy than stated above, in the unfortunate case that you need to cancel with short notice.

INSURANCE

Iceland All Seasons offers a wide range of day trips & activities in Iceland at various activity levels. Therefore, we urge all our customers to purchase adequate travel insurance before traveling to Iceland. Unfortunately, Iceland All seasons cannot accept liability for any injury or cost for you or any of your travel party that may incur as a result of failing to take out insurance cover. Please read your policy and take it with you on holiday. It is the participant’s responsibility to ensure that the insurance cover includes the type of activity purchased.

HEALTH AND SAFETY REQUIREMENTS

Our tours and activities on offer are at various difficulty levels and may carry an inherent risk of injury and possible death, which cannot be eliminated. Although we do our best to reduce risk to an acceptable level, accidents can always occur. When booking with Iceland All Seasons you agree to abide by instructions and decisions made by the tour guide(s) or operator regarding the safety of individuals and/or a group. All participants agree to receive medical treatment administered by the guide/operator or other team members in case of accidents or illnesses whilst evacuation plans are put into effect. Neither Iceland All Seasons, its staff nor our associates can be held responsible for any incidents or accidents occurring during its tours or activities. Some activities require at least an average level of fitness and good health. It is the participant’s responsibility to ensure that they obtain proper training and medical advice with regard to the planned activity.

PERSONAL BELONGINGS

Personal belongings are entirely at the own risk of the participant(s) and neither Iceland All Seasons nor associates hold any liability for possible loss or damage that can occur.

WEBSITE DISCLAIMER

All information on our website is subject to change. Iceland All Seasons reserves the right to alter, change or correct mistakes that may possibly appear on www.allseasons.is

TOURS & ACTIVITIES OPERATED BY OUR ASSOCIATES

Iceland All Seasons is a fully licenced travel agency and only works with fully licensed associates and tour operators who have been issued an operating license by the Icelandic Tourist Board.
When making payment after booking a tour or activity on our website www.allseasons.is you will receive confirmation by email with necessary information about the operator of the tour. When booked tours or activities are operated by any of our associates, participant(s) undertake the responsibility to read and familiarise themselves with the terms and conditions of the operator of the tour and accept them accordingly. If by any reason, not all of the terms of the operator are acceptable to participant, then please inform us at your earliest convenience, in any case no later than 24 hours after making the booking by sending an email to info@allseason.is

AUTO CAR RENTAL TERMS

Obligations of the Renter
1) The Renter accepts the provisions of this rental agreement and has received a copy of it.
2) The driver shall be at least 20 years of age and shall have held a driver´s license for at least
one year before renting a vehicle. The Renter shall abide by Icelandic law and regulations when
3) The Renter shall return the vehicle as stated below:
a) With all attachments, including tires, tools, documents, maps and other items that were in
or on the vehicle upon rental, in the same condition as upon reception, except for normal wear
and tear from use. If something is missing the Renter agrees that the cost price of individual
items that are absent when the vehicle is returned will be charged to his or her credit card which
the Renter used at the beginning of the rent. The same applies if extra parts that came with
the vehicle are missing upon the vehicle´s return or if returned in an unsatisfactory condition,
i.e. these items will be charged to the credit card used at the beginning of the rent.
b) At the predetermined time as stated on the front page of the rental agreement or sooner if Auto
demands it.
c) At the Auto car rental where the vehicle was rented, unless otherwise agreed. If
at the end of the rental period the vehicle is not left at Auto´s venue of rent, Auto is authorized
to charge the renter for pick-up of the vehicle according to its pricelist. d) With a full tank of fuel.
If the vehicle is not returned with a full fuel tank Auto is authorized to charge the Renter for the
difference in fuel until the tank is full at the pricelist of Auto.
e) All cars are non smoking.
4) The Renter shall pay for the fuel and other needed for driving the vehicle for the period of
time the vehicle is at her or his responsibility, which in the interpretation of this agreement, is
never a shorter period than the period Auto has to register the vehicle in its system as returned,
which can only be processed during the company´s opening hours.
5) If the Renter does not return the vehicle at the correct time according to this rental
agreement, or negotiates extended rental with the Auto office, Auto or the police are authorized
to take possession of the vehicle without further notice at the Renter´s expense. Extended rental
is subject to the consent of Auto. If the Renter returns the vehicle 1 hour or more after the expiry
of the rental period, Auto is authorized to collect as much as a one-day rent according to this
rental agreement. For every day that begins thereafter, Auto may collect all charges as per the
company´s pricelist.
6) The vehicle shall be cautiously and carefully driven. Only persons who are registered with
Auto as the drivers and who meet the provisions of Item 2 above, are authorized to drive the
rented vehicle. If the vehicle is driven by a person who is not registered in this rental agreement,
all insurance becomes null and void, in which instance the Renter is fully liable for the vehicle,
for damage it may sustain, damage it may cause others, items or vehicles, and obligates to pay
such damage in full.
7) The Renter has objective liability in respect of the vehicle towards Auto, for example,
because of damage sustained by Auto if the vehicle is stolen or if the vehicle sustains damage
that will not be compensated by the company´s insurance company.
8) The Renter has objective liability in respect of Auto for damage derived from the use of
the vehicle and will not be compensated by Auto´s insurance company, including damage to
passengers or other persons.
9) The Renter is liable for damage derived from the use of the vehicle and will not be covered by
the vehicle´s insurance company, including damage to the vehicle and/or passengers that may
be traced to the following factors:
a) Off-road driving
b) Driving in rivers or any kind of watercourses
c) Intentional actions or major negligence
d) Driver´s usage of intoxicants
e) Usage of the vehicle that is in breach of Icelandic law and/or the provisions of this rental
10) The Renter is unauthorized:
a) Off-road driving, for example, in paths and tracks, on beaches, in areas only accessible
during low tide, or in other trackless areas.
b) Driving on roads that are marked with an F on public maps, as well as driving the Kjölur or
Kaldidalur roads, except vehicles in the category 4WD (four-wheel drive vehicles) that Auto
agrees as appropriate for being driven on such roads. A breach of this Article authorizes Auto
to collect fines from the Renter, equalling the amount of own-risk cf. the pricelist of Auto at any
given time. The aforementioned provision on fines does not affect the Renter´s liability regarding
c) Driving under the influence of any intoxicants.
d) Driving in or across rivers or any kind of watercourses. Such driving, is totally the
responsibility of the Renter, cf. also Item i, Article 30.
e) Driving in banks of snow and ice.
11) In the instance of collision or another accident, the Renter shall immediately notify the
police, as well as Auto. The Renter may not leave the venue of collision or accident until this
has been done and until the police have arrived, or a damage report has been prepared. The
Renter shall immediately fill out the damage report if damage has occurred. If the Renter does
not report the damage within 12 hours from its occurrence, the Renter is fully liable for the
damage and shall in such instance pay for it in full irrespective of the collision damage waiver
(CDW) that is attached to the insurance taken out by the Renter at the beginning of the rent.
12) The number of kilometers (km) the vehicle is driven during the rental period is determined
by reading the vehicle´s odometer. The Renter shall notify Auto without delay if the odometer
is or will become inactive while the vehicle is at the responsibility of the Renter and shall abide
by all the instructions of Auto regarding this, including taking the vehicle in for repair. Auto is
authorized to assess the number of kilometers driven in the event of the odometer not working.
13) The Renter agrees to pay Auto a required deposit in the estimated amount of the rent and/or
other charges the Renter may be subjected to regarding the rent.
14) The Renter is not authorized to have repairs or changes made of the vehicle and its
attachments or to place them as guarantees without the prior consent of Auto.
15) The Renter is responsible for all parking tickets and fines for traffic violations. Auto reserves
the right to collect a charge from the Renter, charged against his or her credit card, according
to Auto´s pricelist, if it turns out that Auto has to pay fines for the Renter and/or inform the
authorities about the Renter because of traffic violations.
16) The Renter is not authorized to use the vehicle for transporting passengers against
payment, lend it or sub-lease it.
17) The Renter shall pay all collection costs that fall on Auto if Auto launches collection
measures because of this rental agreement.
18) The Renter is responsible for all expenses derived from transporting the vehicle to Auto´s
location, as decided by Auto, in the event of transportation because of an accident or damage
to the vehicle, or for other reasons. In such instance the collision damage waiver (CDW) has no
Obligations of Auto:
19) Auto guarantees that the vehicle meets the requirements made on it.
20) The vehicle shall be made available to the Renter with a full fuel tank.
21) Auto guarantees to do its utmost to make the vehicle available at the agreed hour. If the
vehicle is presented to the Renter more than 8 hours after the agreed rental hour, the rent for
said day shall be dropped.
22) If the vehicle malfunctions because of normal wear and tear, or for other reasons for which
the Renter cannot be at fault, Auto shall make another vehicle available to the Renter as soon
as possible, or see to it that the repairs are made as soon as possible at the location decided
by Auto. The aforementioned does not affect the payment of the rent or other which the Renter
should pay according to this rental agreement. Auto pays no compensation in the
instances stated above, neither because of accommodation or other.
23) Auto shall inform the Renter of the contents of this rental agreement, particularly the
obligations the Renter undertakes by signing it.
24) Auto shall to the extent possible inform foreign Renters about the Icelandic traffic
regulations, the traffic signs and the rules prohibiting off-road driving, as well as the hazards
caused by the presence of animals on the roads.
25) If Auto wishes to limit the use of a vehicle with respect to its structure and/or the conditions
of the roads, in other respects than stated in this rental agreement, this shall be done in writing
upon the signing of this rental agreement.
26) Auto guarantees to always have valid liability insurance for its operation.
27) Auto is not liable for the disappearance of items or damage to them, which the Renter or
another party kept or transported in or on the vehicle
Insurance and own-risk fee (Collision Damage Waiver – CDW)
28) The rental fee includes the mandatory vehicle insurance, i.e. liability insurance and accident
insurance for the driver and the owner.
29) Third-party liability insurance and the accident insurance for the driver are to the amount
stipulated by Icelandic law at any given time. The Renter´s own-risk (CDW) because of damage
to a vehicle may amount to the full value of the vehicle; cf. a further stipulation of own-risk on
the front page of this contract.
30) The Renter may pay an own-risk fee and thereby reduce his or her liability. The amount of
the own-risk fee is according to the pricelist of Auto. Notwithstanding the payment of the own-
risk fee, the Renter is always obligated to pay a minimum amount in the event of damage to
the rented vehicle during the time the vehicle is at the responsibility of the Renter. This amount
is determined in the pricelist of Auto. Each own-risk only applies to one incident. In instances
of more damage that obviously did not occur at one and the same time, each own-risk CDW
applies to only one incident. In case of accident or damages the self risk is paid right away or
within 30 days
31) The amounts of own-risk fees (CDW) vary, depending on how high the amount of damage
they apply to. In respect of own-risk fees (CDW) and to which damage amounts such payments
apply, a reference is made to the pricelist of Auto, which is deemed as being a part of this rental
agreement if an own-risk fee (CDW) is paid. The payment of an own-risk fee (CDW) does not
reduce the Renter´s own risk because of damage to the vehicle in the following instances:
a) Intentional damage or damage resulting from major negligence by the driver.
b) Damage resulting from the driver being under the influence of intoxicants or is in other
respects incapable of controlling the vehicle in a safe manner.
c) Damage resulting from racing or test-driving.
d) Damage resulting from warfare, revolution, riots and/or civil unrest.
e) Damage caused by animals.
f ) Holes burned into the seats, carpet or mats.
g) Damage affecting only wheels, tires, suspension, batteries, glass, radio equipment, as well as
damage due to the theft of individual parts of the vehicle and damage derived thereof.
h) Damage caused by driving on rough roads, for example, to the transmission, the drive shaft
other parts in or on the chassis of the vehicle, damage to the chassis of the vehicle caused
by the vehicle bumping against uneven roads, for example, road shoulders caused by motor
graders, rocks lodged in gravel roads or by the edges of roads. The same applies to damage
resulting from loose rocks hitting the bottom of the vehicle when being driven.
i) Damage resulting from the vehicle being driven in areas where driving it is banned, for
example, driving on paths, tracks, banks of snow, ice over or in unabridged rivers, streams
or other watercourses, on beaches, places that are only accessible during low tide or other
trackless areas.
j) Damage to vehicles caused by driving on roads marked with an F in public maps and on the
Kjölur and Kaldidalur roads.
k) Damage to the vehicle caused by sand, gravel, ash, pumice or other kinds of earth materials
being blown against it.
l) If the vehicle is shipped by sea, the payment of the own-risk fee does not apply to damage
caused by seawater.
m) Damage to Auto because of the vehicle being stolen.
n) Water damage to the vehicle.
32) Subject to the payment of a special fee, TP fee, the Renter can reduce his or her liability for
Auto´s damage derived by the vehicle being stolen. Notwithstanding the payment of the TP fee
the Renter must always pay a minimum amount if the vehicle is stolen while at the responsibility
of the Renter. This amount is determined in the pricelist of Auto.
General provisions:
No insurance covers damage to the chassis of a vehicle or caused by driving in rivers or lakes.
The own-risk fees (CDW and SCDW) do not cover such damage. The Renter is fully liable for
such damage; see further the item above on insurance.
33) Auto is authorized to take possession of the vehicle at its discretion and without notice if
it has been illegally parked or has been used in a manner that does not conform to this rental
agreement or law and regulations, or if the vehicle appears to be abandoned.
34) In instances where Auto exercises its right according to the aforementioned, this by no
means affects the payment of the rental fee or other which the Renter shall pay according to this
rental agreement. If, however, the vehicle is re-rented to a third party within the agreed rental
period the amount of the rental fee shall be deducted to the extent where the rental periods of
the Renter and the third party coincide. Auto decides unilaterally at any given time whether the
Renter will be provided with another vehicle instead of the rented one, i.e. in instances of any
breach of the rental agreement. If the Renter receives another vehicle of a different and less
expensive type, the Renter will receive no reimbursement of the balance. If there is only a more
expensive vehicle available, however, Auto reserves the right to collect the balance between
the rented vehicle and the vehicle which Auto decided to make available instead to the Renter,
charged to the credit card presented by the Renter upon the beginning of the rent or later.
35) Auto is authorized to charge against the Renter´s credit card the rental fee and other the
Renter should pay according to this rental agreement, including payments because of damage
to a vehicle while in the possession of the Renter, and also because of lost rental days because
of damage, taking into consideration the utilization ratio of Auto´s fleet of vehicles, and Auto
alone shall hold the power to decide when this is done and whether done in one transaction
or not. This right remains intact for six (6) months after the vehicle has been returned to Auto.
The Renter´s signature to this rental agreement equal´s the Renter´s signature to credit card
withdrawals because of the payments that Auto charges against the Renter´s credit card and
which Auto should rightfully receive on grounds of the provisions of this rental agreement.
36) The Renter confirms with his or her signature to this rental agreement and the damage
report that he or she received the vehicle and attachments in sound condition.
37) This rental agreement shall always be in the vehicle while at the responsibility of the Renter.
38) Any amendments or annexes to this rental agreement are subject to being made in writing
and confirmed with the signatures of both parties to the agreement.
39) This rental agreement and agreements entered into on grounds of the aforementioned
provisions, as well as claims for damages that may subsequently be made, fall under the
auspices of Icelandic law. This applies both to the grounds and calculation of compensation.
The same applies to claims for damages on grounds of liability outside of agreements. A case
arising over this agreement shall only be filed at the legal venue of Auto.
40) Matters of disagreement between the parties to this rental agreement may be brought
before the Arbitration Committee of the Icelandic Consumers Association and the Icelandic
Travel Industry Association.